COLLECTION OF PERSONAL INFORMATION
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number. We consider that you are aware of it in the manner described in this policy. You may withdraw your consent at any time by emailing us at care@alasha.in
We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
COOKIES
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.
SECURITY
In this digital world this is our seriously concern and we commence security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, that such data transmission cannot be accessed, altered or deleted due to firewall or other security software failures.
We accept returns within 2 days of receiving the merchandise.Product should be returned unused, in the ‘return ship’ packaging along with the price tags attached; all labels, packing, and barcodes, invoice copy are defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return.
The return packages should be strongly and adequately packaged so that there is no damage of products during transit. Products under promotions / sale / discounts will not be accepted for returns.
For added precaution, we request you to take a video from your Smartphone as a proof before putting your order in the ‘return ship’ bag included in your complete order. We request you to send this video to our email address – care@alasha.in
In case you receive a product with a manufacturing defect kindly get in touch with us immediately. We will request you to kindly email us the photographs and a video of the defective product and appropriate action will be taken by our customer care team thereafter. Please email us at care@alasha.in with your order number regarding the same.
Once we have your order back in the warehouse, refund will be initiated and should reflect in your original method of payment in 3-5 business days. Feel free to give us a call to get updated on your refund status.
